Last updated: 28 October 2026
Scope and seller
These terms apply to consumer purchases of physical goods through primecards.shop from Primecards, using the PrimeCards brand. Nothing in these terms limits your statutory rights. Save or print the terms for your records. The terms applicable when you order apply to that purchase.
Products
We sell sealed sports and entertainment trading card boxes and cases. Check the quantity, format, edition and language on the product page. Randomly allocated cards, signatures and parallels are not guaranteed unless expressly stated. Goods must match their description and meet applicable consumer standards.
Ordering and confirmation
Select the product and quantity, review your basket, enter your details, choose Clearpay and review the total before submitting an order with an obligation to pay. You can correct input errors before submitting. Contact us promptly about errors noticed afterwards. Orders are concluded in English. We acknowledge receipt electronically and provide confirmation of accepted orders by email. Keep your emails and contact us if you need a copy of your order information.
If we cannot supply an item, we will inform you and refund any payment taken for that item without undue delay. We will not substitute goods or charge a higher price without your agreement.
Prices and payment
Prices are in GBP and include applicable taxes. UK shipping is free, with no minimum order value. Clearpay is the payment method offered at checkout. Clearpay’s eligibility requirements and terms apply. We do not add optional paid extras without your express consent.
Delivery
We deliver within the United Kingdom only. UK shipping is free, with no minimum order value.
- Order cut-off: 12:00 AM (Europe/London), Monday to Friday.
- Handling: 1–2 business days.
- Transit after dispatch: 2–3 business days.
- Total estimated delivery: 3–5 business days.
Business days are Monday to Friday, excluding UK public holidays. Orders placed after cut-off or on a non-business day begin processing on the next business day. Europe/London follows GMT or British Summer Time as applicable.
Tracking is provided after dispatch. Contact us about delayed or missing deliveries. Goods remain at our risk until you or your nominee receives them, except where the law provides otherwise for a carrier you independently commission. If an essential agreed deadline is missed, we refuse delivery or fail to deliver within an appropriate additional period where required, you may be entitled to end the contract and receive a refund. Unless otherwise agreed, the statutory delivery deadline applies.
Your statutory right to cancel
For eligible online purchases, you may cancel without giving a reason from the time the contract is made until 14 days after the day you or your nominated recipient receives the goods. For one order delivered separately, this generally runs from receipt of the last item.
Email support@primecards.shop or give another clear statement before the cancellation period expires. Our approval is not required. Return the goods without undue delay and within 14 days after notifying us. Contact us for the correct return destination; requesting instructions does not extend these deadlines.
You pay the direct return postage for change-of-mind cancellations. We pay return costs for faulty, damaged or incorrectly supplied goods. No restocking fee applies.
Sealed products and statutory rights
The unused-and-sealed condition applies to our additional voluntary 30-day policy. Opening trading card packaging does not automatically remove your statutory cancellation right. Where legally permitted, we may deduct actual loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Opening sealed collectible products may significantly reduce their value.
Refunds for cancellations
Refunds are issued to the original payment method within 5 calendar days after inspection. We do not charge a refund fee. Inspection will not be used to extend a statutory deadline. Your payment provider may need additional time to display the funds.
For statutory cancellations where we have not offered collection, we refund without undue delay and within 14 calendar days after receiving the goods back or, if earlier, evidence that you sent them back. Where we offer collection or goods have not been supplied, the applicable deadline generally runs from notice of cancellation. Any earlier legal deadline takes priority.
Additional returns and exchanges
You may request a return within 30 days of delivery. Under our voluntary policy, change-of-mind items must be unused, sealed and complete. You pay change-of-mind return postage; we pay return costs for faulty, damaged or wrong items. No restocking fee applies. Exchanges are accepted subject to stock. See our Returns & Refund Policy.
Faulty goods
Goods must be of satisfactory quality, fit for purpose and as described. Your rights under the Consumer Rights Act 2015 may include a short-term right to reject, repair or replacement, a price reduction or final rejection. These rights are not limited by our voluntary returns window. We cover reasonable return costs for faulty, damaged or incorrect items and make statutory refunds within the applicable legal deadline.
Optional cancellation form
To: Primecards, trading as PrimeCards
Email: support@primecards.shop
I/We give notice that I/we cancel my/our contract for the following goods:
Goods: ____________________
Order number, if available: ____________________
Ordered on: ____________________
Received on: ____________________
Name(s): ____________________
Address: ____________________
Signature (paper submissions only): ____________________
Date: ____________________
Complaints
Contact us with the order details, issue and resolution sought. If we cannot resolve a complaint, we will provide any legally required information about an appropriate certified alternative dispute resolution provider and our participation position. You retain the right to seek a court remedy.
Liability and disputes
We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything that cannot lawfully be excluded. Mandatory consumer protections and your rights to use the courts available to you, including your home courts where permitted, are preserved.
Personal information
See our Privacy Policy and Cookie Policy.
Business and contact information
Brand: PrimeCards
Business address: 54-66 Frederick Street, Edinburgh, England SR1 1NF, United Kingdom
Email: support@primecards.shop
Phone: +44 7446 371844
Customer service: Monday to Friday, 9:00 AM to 5:00 PM (Europe/London).