Privacy Policy

Last Updated: September 18, 2026

At PrimeCards, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website, www.primecards.shop.

Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:

  • Your name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment and transaction information
  • Order details
  • Account information
  • Information you provide when contacting our customer service team
  • Technical information such as IP address, browser type, device information, and website usage information

We only collect information that is reasonably necessary to provide our services and process your orders.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange delivery
  • Provide customer support
  • Respond to enquiries
  • Send order confirmations and updates
  • Manage your account
  • Improve our website, products, and services
  • Prevent fraud and protect the security of our website
  • Comply with applicable legal and regulatory requirements

Payment Information

Payments may be processed through third-party payment providers. PrimeCards does not necessarily store your complete payment card details on its own systems.

Payment providers may process your information according to their own privacy policies and terms.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.

For more information, please see our Cookie Policy.

Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment processors
  • Delivery and shipping providers
  • Website and hosting providers
  • IT and security providers
  • Customer service providers
  • Analytics and technology providers

We do not sell your personal information to third parties.

We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, website, or business.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.

Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where applicable
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information

To exercise your rights or ask questions about your personal information, please contact us.

Contact Us

PrimeCards
54–66 Frederick Street
Edinburgh, England SR1 1NF
United Kingdom

Email: support@primecards.shop
Phone: +44 7446 371844