Last Updated: September 18, 2026

At PrimeCards, we aim to process and deliver your orders as efficiently as possible.

Order Processing

Orders are normally processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

If there is a significant delay affecting your order, we will make reasonable efforts to contact you.

Shipping Address

Please make sure that your shipping address is complete and accurate when placing your order.

PrimeCards is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

Delivery Times

Estimated delivery times are provided during checkout or on the relevant product/order information.

Delivery times are estimates and are not guaranteed unless specifically stated otherwise.

Delays can occur because of:

  • Carrier delays
  • Weather conditions
  • Public holidays
  • Customs procedures
  • Incorrect delivery information
  • High shipping volumes
  • Circumstances outside our reasonable control

Tracking

Where tracking is available, tracking information may be provided once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Lost or Delayed Packages

If your order appears to be delayed or lost, please contact us at support@primecards.shop.

We will work with the relevant delivery provider to investigate the issue.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and the products received.

This will help us investigate the issue with the delivery provider.

Contact

PrimeCards
54–66 Frederick Street
Edinburgh, England SR1 1NF
United Kingdom

Email: support@primecards.shop
Phone: +44 7446 371844