Last updated: 28 October 2026
Delivery area and cost
We deliver within the United Kingdom only. UK shipping is free, with no minimum order value.
- Order cut-off: 12:00 AM (Europe/London), Monday to Friday.
- Handling: 1–2 business days.
- Transit after dispatch: 2–3 business days.
- Total estimated delivery: 3–5 business days.
Business days are Monday to Friday, excluding UK public holidays. Orders placed after cut-off or on a non-business day begin processing on the next business day. Europe/London follows GMT or British Summer Time as applicable.
Tracking
Tracking information is provided after dispatch.
Delivery problems
Contact us with your order number if your parcel is delayed, missing, damaged or marked delivered but not received. We will investigate with the delivery provider. You do not need to resolve the matter with the carrier before contacting us.
Goods remain at our risk until you or your nominated recipient takes physical possession, except where the law provides otherwise for a carrier you independently commission. Delivery estimates do not limit your statutory rights.
Address corrections
Check your delivery address before ordering. Contact us promptly if it needs correction; we will explain whether a change is possible before dispatch.
Business and contact information
Brand: PrimeCards
Business address: 54-66 Frederick Street, Edinburgh, England SR1 1NF, United Kingdom
Email: support@primecards.shop
Phone: +44 7446 371844
Customer service: Monday to Friday, 9:00 AM to 5:00 PM (Europe/London).