Find answers about PrimeCards products, UK delivery, payment and returns.
What does PrimeCards sell?
Sealed sports and entertainment trading card boxes and cases. Check each product page for its quantity, edition, language and configuration.
How do I order?
Choose your item and quantity, add it to your basket and review the details at checkout before submitting your order.
How can I pay?
Clearpay is the payment method offered at checkout. Eligibility and Clearpay terms apply. Prices are in GBP.
Where do you deliver and what does it cost?
United Kingdom only. UK shipping is free, with no minimum order value.
How long does delivery take?
Estimated delivery is 3–5 business days: handling 1–2 and transit 2–3 business days. Cut-off is 12:00 AM Europe/London, Monday to Friday, excluding UK public holidays.
Will I receive tracking?
Tracking information is provided after dispatch. Contact us if a parcel is delayed or the tracking appears incorrect.
Can I return an item?
Request a return within 30 days of delivery. Voluntary change-of-mind returns must be unused and sealed; you pay return postage. No restocking fee applies. Your separate statutory cancellation rights are unaffected. See our Returns & Refund Policy.
What if my item is faulty, damaged or wrong?
Contact us with your order details. We pay the return costs for faulty, damaged or wrong goods. Your statutory remedies remain unaffected.
When will I receive a refund, and can I exchange?
Refunds are issued within 5 calendar days after inspection, subject to any earlier statutory deadline. Your provider may need additional processing time. Exchanges are accepted subject to stock.
How can I check a product's source or cancel an order?
Contact us about sourcing, condition or availability for the specific item; we do not imply manufacturer authorisation. Particular cards or financial returns are not guaranteed. To cancel, contact us promptly; your statutory 14-day cancellation right can continue after dispatch. Email support@primecards.shop or call +44 7446 371844, Monday to Friday, 9:00 AM to 5:00 PM Europe/London.
Business and contact information
Brand: PrimeCards
Business address: 54-66 Frederick Street, Edinburgh, England SR1 1NF, United Kingdom
Email: support@primecards.shop
Phone: +44 7446 371844
Customer service: Monday to Friday, 9:00 AM to 5:00 PM (Europe/London).