Frequently Asked Questions

How can I place an order?

Browse the products available on PrimeCards, add the items you want to your cart, and proceed through checkout to complete your purchase.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment must be successfully authorised before an order can be processed.

How long does delivery take?

Delivery times depend on the destination and shipping method selected. Estimated delivery information is provided during checkout or with your order information.

Can I cancel my order?

If your order has not yet been dispatched, contact us as soon as possible at support@primecards.shop and we will make reasonable efforts to cancel it.

What if I receive a damaged product?

Contact us as soon as possible with your order number and photographs of the damaged product and packaging. We will review the issue and assist you with an appropriate resolution.

What if I receive the wrong item?

Please contact our customer service team with your order number and details of the item received. We will investigate and provide an appropriate solution.

Can I return an item?

Eligible purchases may be returned in accordance with our Returns & Refund Policy and applicable consumer law.

How do I request a refund?

Contact us at support@primecards.shop with your order number and the reason for your refund request. We will review your request and provide instructions where applicable.

How will I receive my refund?

Approved refunds are normally issued to the original payment method. The time for the refund to appear depends on your bank or payment provider.

How can I contact PrimeCards?

You can contact us by email at support@primecards.shop or by phone at +44 7446 371844.

Our business address is:

PrimeCards
54–66 Frederick Street
Edinburgh, England SR1 1NF
United Kingdom