Last Updated: September 18, 2026

At PrimeCards, we want you to be satisfied with your purchase. If you need to return an item or have an issue with your order, please contact our customer service team.

Right to Cancel

For eligible online purchases, consumers may have a statutory right to cancel their order within the applicable cancellation period under UK consumer law.

Certain products or circumstances may be excluded from cancellation rights where permitted by law.

If you wish to cancel an order, please contact us as soon as possible.

Returning Products

Returned products should normally be:

  • Unused
  • In their original condition
  • In their original packaging where reasonably possible
  • Complete with all accessories and included items

For collectible cards, trading cards, sealed products, and similar items, the condition of the product and packaging may be particularly important.

Products that have been opened, used, damaged, altered, or materially changed may not qualify for a refund where applicable law permits an adjustment or exclusion.

Faulty or Incorrect Products

If you receive an incorrect, damaged, or faulty product, please contact us as soon as possible.

Please provide:

  • Your order number
  • Your name
  • A description of the problem
  • Photographs where appropriate

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

Refunds

Once an approved return or cancellation has been processed, refunds will normally be made using the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or bank.

Return Shipping

Where a return is required because the product is faulty, damaged, incorrect, or otherwise covered by applicable consumer rights, we will handle return arrangements as appropriate.

For other returns, return shipping costs may apply depending on the circumstances and applicable law.

Exchanges

Where available, we may offer an exchange instead of a refund.

The availability of an exchange depends on stock and the circumstances of the return.

Contact Us

For any return or refund request, contact:

Email: support@primecards.shop
Phone: +44 7446 371844

PrimeCards
54–66 Frederick Street
Edinburgh, England SR1 1NF
United Kingdom