Last updated: 28 October 2026
Before dispatch
Email us promptly if you wish to cancel an order. Include your order number if available. Dispatch does not automatically end your statutory cancellation right.
Your statutory right to cancel
For eligible online purchases, you may cancel without giving a reason from the time the contract is made until 14 days after the day you or your nominated recipient receives the goods. For one order delivered separately, this generally runs from receipt of the last item.
Email support@primecards.shop or give another clear statement before the cancellation period expires. Our approval is not required. Return the goods without undue delay and within 14 days after notifying us. Contact us for the correct return destination; requesting instructions does not extend these deadlines.
You pay the direct return postage for change-of-mind cancellations. We pay return costs for faulty, damaged or incorrectly supplied goods. No restocking fee applies.
Sealed products and statutory rights
The unused-and-sealed condition applies to our additional voluntary 30-day policy. Opening trading card packaging does not automatically remove your statutory cancellation right. Where legally permitted, we may deduct actual loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Opening sealed collectible products may significantly reduce their value.
Refunds
Refunds are issued to the original payment method within 5 calendar days after inspection. We do not charge a refund fee. Inspection will not be used to extend a statutory deadline. Your payment provider may need additional time to display the funds.
For statutory cancellations where we have not offered collection, we refund without undue delay and within 14 calendar days after receiving the goods back or, if earlier, evidence that you sent them back. Where we offer collection or goods have not been supplied, the applicable deadline generally runs from notice of cancellation. Any earlier legal deadline takes priority.
Optional cancellation form
To: Primecards, trading as PrimeCards
Email: support@primecards.shop
I/We give notice that I/we cancel my/our contract for the following goods:
Goods: ____________________
Order number, if available: ____________________
Ordered on: ____________________
Received on: ____________________
Name(s): ____________________
Address: ____________________
Signature (paper submissions only): ____________________
Date: ____________________
Our additional 30-day returns policy and your statutory rights remain unaffected.
Business and contact information
Brand: PrimeCards
Business address: 54-66 Frederick Street, Edinburgh, England SR1 1NF, United Kingdom
Email: support@primecards.shop
Phone: +44 7446 371844
Customer service: Monday to Friday, 9:00 AM to 5:00 PM (Europe/London).