Last updated: 28 October 2026
30-day returns
You may request a return within 30 days of delivery. Under our voluntary change-of-mind policy, goods must be unused, sealed, complete and in their original condition. These conditions do not restrict statutory cancellation rights or rights for faulty, damaged, incorrect or misdescribed goods.
How to return an item
Email support@primecards.shop with your order number, if available, and the item you wish to return. A reason helps us understand your request but is not required for statutory cancellation. We will provide return instructions and the appropriate destination. Package goods securely and keep proof of posting.
Return costs and fees
You pay return postage for change-of-mind returns. We pay return costs for faulty, damaged or wrong items. There is no restocking fee.
Refunds
Refunds are issued to the original payment method within 5 calendar days after inspection. We do not charge a refund fee. Inspection will not be used to extend a statutory deadline. Your payment provider may need additional time to display the funds.
For statutory cancellations where we have not offered collection, we refund without undue delay and within 14 calendar days after receiving the goods back or, if earlier, evidence that you sent them back. Where we offer collection or goods have not been supplied, the applicable deadline generally runs from notice of cancellation. Any earlier legal deadline takes priority.
Exchanges
Exchanges are accepted subject to stock availability. Contact us to discuss the item and any change-of-mind return postage.
Faulty, damaged or incorrect goods
Goods must be of satisfactory quality, fit for purpose and as described. Contact us if this is not the case. Depending on the circumstances, your rights may include rejection, repair or replacement, a price reduction or refund. The short-term right to reject generally lasts 30 days, subject to statutory rules; other rights may continue beyond that period. We cover reasonable return costs. Photographs can help, but we will not impose unreasonable evidence requirements.
Your statutory right to cancel
For eligible online purchases, you may cancel without giving a reason from the time the contract is made until 14 days after the day you or your nominated recipient receives the goods. For one order delivered separately, this generally runs from receipt of the last item.
Email support@primecards.shop or give another clear statement before the cancellation period expires. Our approval is not required. Return the goods without undue delay and within 14 days after notifying us. Contact us for the correct return destination; requesting instructions does not extend these deadlines.
You pay the direct return postage for change-of-mind cancellations. We pay return costs for faulty, damaged or incorrectly supplied goods. No restocking fee applies.
Sealed products and statutory rights
The unused-and-sealed condition applies to our additional voluntary 30-day policy. Opening trading card packaging does not automatically remove your statutory cancellation right. Where legally permitted, we may deduct actual loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Opening sealed collectible products may significantly reduce their value.
Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are unaffected.
Business and contact information
Brand: PrimeCards
Business address: 54-66 Frederick Street, Edinburgh, England SR1 1NF, United Kingdom
Email: support@primecards.shop
Phone: +44 7446 371844
Customer service: Monday to Friday, 9:00 AM to 5:00 PM (Europe/London).